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FAQ

Product
Products displayed on the Site represent the collection of Bloodbath™ and BloodbathProject.com. Not all Bloodbath products are displayed on this Site. Not all Bloodbath products are available at retailers.
 
Return Policy
Refunds and Exchanges will be honored within 7 business days from when the shipment is received. Please send exchange inquiries to sales@bloodbathproject.com detailing reason for exchange or return within 2 business days of when product is received. Please note that items for exchange must be returned in its original packaging with receipt.

Non-returnable items:
Gift cards

To complete your return, we require a receipt or proof of purchase.  

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at
Sales@bloodbathproject.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
If you need to exchange it for the same item, send us an email at Sales@bloodbathproject.com and send your item to: 655 N. Berry St. - Suite E Brea  US 92821.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
 
Shipping
To return your product, you should mail your product to: 655 N. Berry St. - Suite E Brea  US 92821

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
 
Product Availability
Availability displayed on this Site does not guarantee product availability and or immediate shipment of these products. Bloodbath Project reserves the right, without liability or prior notice, to discontinue, revise, cease to make available, and or cancel orders on these products.
 
Shipping
Orders are typically processed and shipped within two business days. Delivery dates are subject to shipping method and delivery destination. Please direct all shipping inquires to service@bloodbathproject.com
 
United States Sales Tax
Residents of the state of California are subject to sales tax. All orders made outside of California will be exempt from taxation.

 

International Customs, Duties, VAT, and Taxes
Shipments made outside of may be subject to import taxes, customs duties, VAT and fees imposed by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties, VAT and fees, which are imposed once a shipment reaches the recipient's country. Additional charges for customs clearance must be paid by the recipient; we have no control over these charges and can't predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
 
Thank you for your continued support. - Bloodbath Staff
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